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Customer Care

How can we help?

We're here to answer any questions you may have. Contact us anytime via email or call us on weekdays from 9am-6pm GMT+8.

Returns Policy

Need to return or exchange your item?

We accept returns for up to 30 days from receiving your order. If you wish to return your item(s), please email us stating the reason for your request. We will review your request and once authorized, we will send you a case number and Return/Exchange form. Please ensure to include your order number and case number on the Return/Exchange form. We will NOT accept any return packages sent without this information. Please review our Returns & Exchange policy for more information on the return process.


Our Returns & Exchange Policy:

  • Returns and exchanges must be made within 30 days from receiving your order. Returns and exchanges for HBX Approved items must be made within 5 days from receiving your order.
  • All returns must be shipped out within 14 days from receiving your case number.
  • All incorrect and/or defective items must be reported to us within 7 days from receiving your order.
  • All returns and exchanges must include the Return/Exchange form provided by our customer service team.
  • All return shipping fees and other miscellaneous fees are the responsibility of the customer. We will not pay for or refund these fees.

Return Address

Please send all returns to the address listed below. All returns must include the completed Return/Exchange form.

HBX RETURNS
7/F, 10-16 Kwai Ting Road
Kwai Chung, NT
Hong Kong
Tel: +852-2553-2100

Other Countries

+852-2553-2100