Our Returns Policy
- Selected items can be returned or exchanged within 30 days from the date you received your order.
- All returned merchandise must be in NEW/ORIGINAL and resalable condition with all tags and original packaging attached. We will not accept any items that are not in this condition.
- FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. Please see list of final sale items below.
- Return shipping fees are the responsibility of the customer. We will not provide return labels or refund shipping fees.
- Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
- If you have requested for an exchange, the shipping fee for the new order will be waived.
- If the item you received is INCORRECT, MISSING, or DEFECTIVE, please contact us within 7 days from the date you received your order. Please include your order number, photographs of the item(s), and all related references upon receiving your package.
- Upon dispute, HBX reserves the right to make the final decision on all returns cases.
How Do I Return/Exchange My Item(s)?
1) Please email us stating the reason for your request. We will review your request and will send you a case number and Return/Exchange form once authorized. Please ensure to include your order number and case number on the Return/Exchange form, otherwise there may be delays in processing your return.
2) Once we receive your return, it will be processed within 10 business days and refunded to your original form of payment. We will email you once it has been processed.
Final Sale Items (not eligible for return or exchange):
- Accessories (Hats, Belts, Watches, Wallets, Socks, Jewelry, Cases, Pins, Keychains, Ties and Scarves)
- Grooming Products
- Underwear and Swimwear
- Electronic Devices (including Headphones)
- Print Items (Books, Magazines and Stickers) and Stationery
- Homeware (Candles, Carpets, Towels, Toys and Umbrellas)
- Archive items
- Sale Items
Please send all returns to the address listed below. All returns must include the completed Return/Exchange form.HBX RETURNS
7/F, 10-16 Kwai Ting Road
Kwai Chung, NT