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Customer Care

How can we help?

We're here to answer any questions you may have. Contact us anytime via email or call us on weekdays from 9am-6pm GMT+8.

Delivery & Returns

Orders are shipped via FedEx, DHL, S.F. Express, SEKO, China Post or Hong Kong SpeedPost, depending on the shipping address.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications or customs clearance.


Delivery Times and Costs

Please select your delivery country below to determine estimated delivery times and costs.

Marketplace Items: Orders with marketplace items may take an additional 2-3 business days to deliver.

P.O. Box and U.S. Military Addresses: Orders will be shipped via Hong Kong SpeedPost, which may take an additional 5-10 business days to deliver.

Public Holidays: Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website.


Order Tracking

Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at help@hbx.com for more information.

You can track your order here:

Please note: SF Express tracking numbers may take up to 24 hours to register in their tracking system.


Import Taxes & Duties

Import tax and duty fees are included in your order total. You will not be charged any additional fees upon delivery. If you are charged any additional fees, please contact us and we'll try our best to resolve the issue as quickly as possible.


Customs & Regulations

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.


Foreign Transaction Fees

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.