Delivery & Shipping
Orders are shipped via FedEx, DHL, SF Express or Local Express Courier, depending on the shipping address.
Delivery Times and Costs
Please select your delivery destination or region below to determine estimated delivery times and costs.
Archives Items: Please allow an additional 3-5 business days to deliver.
Public Holidays: Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination or region, please refer to your local government website.
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions.
Unfortunately, we don’t ship to P.O. Boxes, U.S. Military Addresses, Kinmen and Penghu Taiwan.
Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at firstname.lastname@example.org for more information.
You can track your order here:
- Worldwide: FedEx, DHL
- China: DHL, SF Express
- Hong Kong SAR: Local Express Courier, SF Express
- Macau SAR: SF Express
Please note: SF Express tracking numbers may take up to 24 hours to register in their tracking system.
Import Taxes & Duties
All import tax and duty fees will be covered by us. If you are charged any duty/tax fees for your order, please contact us and include a copy of the invoice so we may settle the charges.
Customs & Regulations
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific destination or region.
Foreign Transaction Fees
Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.