Delivery & Shipping
Orders are shipped via FedEx, DHL, SF Express, Sagawa or Local Express Courier, depending on the shipping address.
Delivery Times and Costs
Please select your delivery destination or region below to determine estimated delivery times and costs.
Unfortunately, if you cannot locate your Country on the drop down below, HBX are currently unable service to this area - we are working on this and hope to reach you soon!
Archives Items: Please allow an additional 3-5 business days to deliver.
Public Holidays: Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination or region, please refer to your local government website.
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions.
Unfortunately, we don’t ship to P.O. Boxes, U.S. Military Addresses, Kinmen and Penghu Taiwan.
Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at email@example.com for more information.
You can track your order here:
- Worldwide: FedEx, DHL
- China: DHL, SF Express
- Hong Kong SAR: Local Express Courier, SF Express
- Macau SAR: SF Express
- Japan: DHL, Sagawa
Please note: SF Express tracking numbers may take up to 24 hours to register in their tracking system.
Customs & Regulations
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific destination or region.
Foreign Transaction Fees
Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.
DHL On Demand Delivery
If your order is shipped via DHL, make sure to utilise the DHL On Demand Delivery (ODD) services. In the instance you would like to change the shipping address or you have to go away at the last minute, ODD's flexible range of services will make it enable this - even if it's already on the way!
Once your order has left our warehouse and is with DHL, you will be contacted via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, the message will also contain a link to the ODD site - all you will need is the tracking (shipment waybill) number.
Here are a few options you can select to customise your delivery:
Alternative Address: If you made an accident when placing your order, you can change this hassle free.(limited to the same street for security purposes)
Leave with Neighbour: If by chance you aren't home to receive your order, there's no need to go all the way to the pick-up centre, just leave it with your friendly neighbour! (You will need to provide DHL with their house number and any further instructions. Please note that if you select this option, HBX.com and DHL cannot be held responsible for any loss or damages once delivered)
Schedule Delivery: If your estimated delivery date isn't suitable, you have the option to select another date within 5 working days. Where possible, you may also be able to select a time window to receive your delivery.
Service Point Delivery: If you won't be in for your scheduled delivery, you have the option to pick up from your closest DHL Service Point. Please note that DHL service points will only hold deliveries up to X days from the original scheduled delivery date.
To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:
- A photographic ID (e.g. passport or driving license)
- Your email/SMS notification from DHL
Vacation Hold: Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. Where available, you may also be able to select a time window to receive your delivery.