Payment

We offer several payment methods to make your online purchases as convenient as possible for you.

Credit Card

We accept all major credit cards including VISA, Mastercard and American Express and UnionPay.

Available currency: USD, CNY, AUD, CAD, EUR, GBP, HKD, SGD, JPY, NZD, TWD

PayPal

We accept PayPal payments for all registered PayPal users. "PayPal Pay Later" option is only available for users with a shipping address in Australia or the United Kingdom. For more information on how to purchase using PayPal, please visit: https://www.paypal.com/hk/webapps/mpp/pay-online .

Available currency: USD

Afterpay

We accept Afterpay payments for all users with a shipping address in United States or Canada. For more information on how to purchase using Afterpay please visit: https://www.afterpay.com/en-US/how-it-works.

Available currency: USD, CAD

Alipay

We accept Alipay payments for all users with a billing or shipping address in China. Alipay currently can only be used on desktop purchases. For more information on how to purchase using Alipay, please visit: https://payservice.alipay.com/intro/index.htm.

Available currency: HKD, CNY

Apple Pay

We accept Apple Pay payments for all users with Touch ID and Apple Wallet enabled. For more information on how to purchase using Apple Pay, please visit: http://www.apple.com/apple-pay/.

Available currency: USD, CNY, AUD, CAD, EUR, GBP, HKD, SGD, JPY, NZD, TWD

WeChat Pay

We accept WeChat Pay payments for all users with a shipping address in China. WeChat Pay currently can only be used on desktop purchases. For more information on how to purchase using WeChat Pay, please visit: https://pay.weixin.qq.com/index.php/public/wechatpay.

Available currency: HKD, CNY

KakaoPay

We accept KakaoPay for all users with a shipping address in South Korea. KakaoPay currently can only be used on desktop or mobile web purchases. For more information on how to purchase using KakaoPay, please visit: https://www.kakaocorp.com/service/KakaoPay?lang=en

Available currency: KRW

PAYCO

We accept PAYCO for all users with a shipping address in South Korea. PAYCO currently can only be used on desktop or mobile web purchases. For more information on how to purchase using PAYCO, please visit: https://www.payco.com/

Available currency: KRW

Samsung Pay

We accept Samsung Pay for all users with a shipping address in South Korea. Samsung Pay currently can only be used on desktop or mobile web purchases. For more information on how to purchase using Samsung Pay, please visit: https://www.samsung.com/global/galaxy/samsung-pay/

Available currency: KRW

Giropay

We accept Giropay for all users with a shipping address in Germany. Giropay currently can only be used on desktop or mobile web purchases. For more information on how to purchase using Giropay, please visit: https://www.giropay.de/

Available currency: EUR

Sofort

We accept Sofort for all users with a shipping address in Austria, Belgium, Germany, Italy, Netherlands or Spain. Sofort currently can only be used on desktop or mobile web purchases. For more information on how to purchase using Sofort, please visit: https://www.sofort.com/pay-with-sofort/

Available currency: EUR

Bancontact

We accept Bancontact for all users with a shipping address in Belgium. Bancontact currently can only be used on desktop or mobile web purchases. For more information on how to purchase using Bancontact, please visit: https://www.bancontact.com/en/private/online

Available currency: EUR

CRYPTOCURRENCY

We accept the following payments under cryptocurrency: Bitcoin, Ethereum, USD Coin, Litecoin, Dai & Bitcoin Cash. For more information on how to purchase using cryptocurrency, please visit: https://commerce.coinbase.com/

Foreign Transaction Fees

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. HBX is not responsible for any such fees or charges. For further details of foreign transaction fees, please contact your bank.

Fraud Prevention

We reserve the right to request and obtain credit card information from customers to ensure and verify online payment security. If the customer does not provide this information or if any transactions are found to be fraudulent, we reserve the right to cancel the order as well as the customer's account. The requested information will be strictly confidential and used only for verification purposes.

Refunds

Refunds will be credited to your original form of payment and can take up to 5 business days to process. It may take your financial institution additional time to process the refund and update your bank statement.

If your original form of payment was via cryptocurrency, you will be refunded in the USD currency equivalent. Please note the USD currency to Cryptocurrency conversion rate will be based on the time of refund and not the time of purchase.

Please note that refund processing time may take longer during promotion periods or holiday seasons.

Other Questions?

We offer support in English, Chinese, Korean and Japanese.

help@hbx.com

*Please note: Email response times may be longer during promotion periods or holiday seasons.

Live Chat

Monday-Friday
10am - 6pm HKT (English, Chinese, Japanese, Korean Support)
7am - 2pm EST (English, Chinese Support)