Delivery & Shipping

Orders will be shipped via Hong Kong SpeedPost or FedEx Service.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of pending payment verifications or customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

All orders delivering to P.O. Box and U.S. military addresses will be shipped via Hong Kong SpeedPost, which may take an additional 5-10 business days to deliver.

During promotional periods, please kindly note there may be slight delays to shipping. We apologize for any inconvenience caused.


Delivery Times and Costs

Orders with express shipping will be processed within one business day. Orders placed after 9:00am Monday to Friday (GMT+8) will be processed the following business day.

Orders with standard or economy shipping will be processed within three business days.

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, oversized/overweight, marketplace and print products. Your order will be shipped using economy shipping.

Please select your delivery country below to determine estimated delivery times and costs.

Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.

If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact our customer service team at help@hbx.com for more information.


Order Tracking

Once your order has shipped, we will send you your tracking information.

To check the status of your shipment, please visit Packagetrackr and enter your tracking number.

You can also visit the courier service's official website and enter your tracking number to check the status of your shipment.


Import Taxes & Duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at HBX. For further details of charges, please contact your local customs office.


Customs & Regulations

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Foreign Transaction Fees

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.


Oversized & Overweight Items

Items that are considered oversized or overweight may require additional shipping fees, which are calculated during the check out process. Oversized/overweight items are not eligible for free shipping.

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