Standard and Express Delivery
Orders will be shipped using Hong Kong SpeedPost, or FedEx Service.
Be sure to check that all delivery information is correct as if this does not match the delivery service's records, we may have to contact you to update this information and which may delay your order. Delays may occur as a result of pending payment verifications or customs clearance.
In some cases, your local customs office may require additional documents and time to have your package cleared. During these instances, the estimated delivery time may be prolonged.
During promotional periods, please kindly note there may be slight delays to shipping. Sorry for any inconvenience caused.
To check the status of the shipment, please visit Packagetrackr and enter your tracking number.
Otherwise, you can also use the specific carrier’s website and enter the tracking number that we provided on the FedEx website.
Free shipping can be applied to orders that meet the set minimum amount required excluding discounted, sale and print products. Your order will be shipped using our economy shipping method.
International Delivery Times and Cost
Orders placed after 9:00am Monday to Friday (Hong Kong time) using our express shipping method will be processed the next business day.
Orders placed using our standard shipping will be processed within 3 business days.
Free shipping can be applied to orders that meet the following minimum amount, excluding discounted, sale and print products. Your order will be shipped using our economy shipping method.
Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.
If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at email@example.com for more information.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During these instances, the estimated delivery time may be affected.
Import Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at HBX. For further details of charges, please contact your local customs office.
Customs & Regulations
You are responsible on checking with your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.